Returns

Earthmoving Attachments Australia will happily assist customers who wish to return or exchange goods purchased from us.

Return/exchange of non-faulty goods

  • You must provide a copy of the original Paid invoice.
  • We can provide a refund or exchange for 'like' goods.
  • All returned goods must be unused, in original packaging (if applicable) and in saleable condition.
  • All refunds will be provided back in the original tender, with the exception of cash payments. Cash payments will be provided back into a bank account.
  • If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be provided along with the goods to arrange an Account Credit.
  • Commercial quantities are not generally returnable.

Exceptions

Unfortunately we cannot offer a refund or exchange on the following items:
  • Custom made products
  • Any product/s specifically cut to size at your request

Return/exchange of faulty goods

Faulty or damaged goods under warranties:

In addition to manufacturers' guarantees on selected products, Earthmoving Attachments Australia and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We recommend you immediately inspect any goods that we deliver to you or that you collect from us, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods. We recommend you retain your original invoice, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

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